Our blog

We believe in sharing the knowledge and learnings we capture through our work with people and organisations across the health and social services sectors. 

Our blog consists of thoughtful and practical content and insight across a range of topic areas that aims to better enable people and organisations to plan, design, implement and evaluate their work.

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Not-for-profits, Insights, Service design Guest User Not-for-profits, Insights, Service design Guest User

What is Customer Journey Mapping and how can it be used by not-for-profit organisations?

The good news is that with a bit of space, time and well thought through process design, undertaking a customer journey mapping process isn’t unattainable for a not-for-profit organisation to deliver effectively. To help get you started, we’ve outlined a common customer journey mapping process that we have used successfully across a number of previous projects.

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Primary Health Networks, Not-for-profits, Service design, Insights Guest User Primary Health Networks, Not-for-profits, Service design, Insights Guest User

How can local health systems improve the uptake of social prescribing? A South Eastern NSW case study (3/3)

Moving from a position of mobilising general support for the concepts towards the uptake and implementation of social prescribing elements is the challenge. There are significant opportunities to enhance the uptake of social prescribing in local communities and health systems right across Australia, with PHNs having a particularly profound opportunity to lead the charge. 

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Primary Health Networks, Not-for-profits, Service design, Insights Guest User Primary Health Networks, Not-for-profits, Service design, Insights Guest User

What does good social prescribing look like? A South Eastern NSW case study (2/3)

In considering what ‘good’ looks like in the context of social prescribing, we should start with why it’s not already happening. It seems logical to focus on a person’s health and social needs and from the work we’ve done with consumers and health professionals, there is shared recognition of the importance and need for something like social prescribing. 

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Primary Health Networks, Insights, Not-for-profits, Service design Guest User Primary Health Networks, Insights, Not-for-profits, Service design Guest User

What is social prescribing? A South Eastern NSW case study (1/3)

With the continued focus on social prescribing as a ‘high-value, low-cost’ way of improving the responsiveness of the health system, we thought it would be worthwhile to unpack some of what we learnt in that project to share with other PHNs commissioning social prescribing service models or linkage program providers. This blog is the first of three in a South Eastern NSW case study series: what is social prescribing?

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Primary Health Networks, Health planning, Insights Guest User Primary Health Networks, Health planning, Insights Guest User

What can Primary Health Networks do to strengthen mental health literacy?

Through the experiences and insights shared with us during a project to strengthen the responsiveness of health service to the mental health literacy needs of the community, we thought there was value in unpacking what mental health literacy is, exploring how it can be built in communities, and discussing the role of health services. 

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