In complex health systems, stakeholder engagement is not a nice-to-have — it is the mechanism through which outcomes are achieved. Based on a review of comparable frameworks across health, government and the private sector, this article outlines what a “good” stakeholder engagement framework looks like, and why structure, clarity and operational relevance matter.

Program logic is a practical resource for program planning, service delivery, stakeholder communication and evaluation.

We share some insights drawn from a project we recently undertook in reviewing a PHN-funded situational distress service model — these insights aim to help both commissioning agencies and service provider organisations consider how to design more compassionate service models that address situational distress and contribute to suicide prevention outcomes.

As a Primary Health Network that commissions after-hours primary care services, it is important to understand the key findings of the Evaluation of PHN After Hours Program. Here are five implications for PHNs following this evaluation, and suggestions on how they could do it better.

Conducting an effective needs assessment is critical to commissioning high-quality after-hours primary care services. By conducting a comprehensive needs assessment, PHNs can ensure that patients receive the care they need when they need it most.

Using an equity based model, commissioners could better allocate resources and expectations around equitable delivery of services with their commissioned providers, monitor performance and demonstrate equitable use of resources.